After building one of the largest businesses of its kind in Newcastle, Paul realised that the traditional model was unsustainable for a balanced life—it often felt like he was working two full-time jobs. His true passion was being out in the field with clients, and that's where URBAN X stepped in. Their support transformed his operation by reducing the burden of in-house administrative tasks and shifting the internal culture to focus solely on client service. With the added power of Autopilot’s end-to-end platform capabilities, Paul has found himself back doing what he loves most—helping clients and spending more time with family.
As a business owner, Paul often felt like he was juggling two full-time roles—impacting his family life and taking him away from the work he loved. URBAN X helped him regain his time, allowing him to excel both at home and in business.
Moving away from the traditional agency model has empowered Paul to redefine his business culture. With URBAN X’s support, his team can now focus exclusively on delivering outstanding service to their clients.
Thanks to the Autopilot platform and dedicated support from URBAN X, Paul is no longer bogged down by administrative tasks. This shift enables him to concentrate on strategic growth and innovation.
